Keep in mind, as our Terms and Conditionsstates, we reserved the right to change our refund policy at anytime. If your order has any defects or issues, please contact us directly with your unique situation. We sincerely apologize for any inconvenience this may cause, however we are able to offer store credit for 50% of order total.
THAT TIME I GOT REINCARNATED AS A SLIME SHION FIGURE FOR FREE
Unfortunately because we run a small business, we cannot accommodate for free returns or free size exchanges at the moment. APPAREL - Returns/Exchanges:īefore purchasing any of the apparel, we advise that customers double check and measure their sizing accurately before placing an order. We do not accept cancellations or refunds on the difference for currency fluctuations. For blemishes on scale figures, please contact us with photos and evidence so we can determine the situation. Prize figures are often mass produced in factories so the chances of minor blemishes can occur. Since we are a small operation, we cannot accommodate refunds/replacements for products with minor paint defects.
My figure has arrived with paint defect(s)? If a figure is severely damaged, please contact us with the same procedures mentioned and depending on the situation, a package claim can be filed with the carrier. We ask that you inspect the product itself to make sure all pieces are intact. Packages have insurance covered for the total cost minus tax and shipping. Attach photos and evidence and send to item(s) I purchased came damaged during transit.Take the following steps when contacting us: If the package is missing an item that is part of the order, contact us through any of the methods mentioned in the "Contact Information" page. Attach photos and evidence and send to package is missing an item.Take photos of the figures inside the shipping box, a photo of the box with our owl logo, and another photo of your order receipt.Upon noticing the incorrect item(s) was sent, please keep ALL item(s) the way they arrived figure boxes should not be opened.Please take these following steps in order: If in any case your package contains the wrong items, please contact us immediately. I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you. Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. Please contact us at with any questions or requests.ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER. However, we may be able to fulfill certain packing or shipping requests. The most common carriers are USPS, UPS, and Asendia (international only).Ĭustomizations and special requests Unfortunately, we are unable to customize the actual items. The carrier used to ship your order may vary depending on your location and the size of the order. Please note that once the order has been processed, we are unable to customize or cancel it. Please contact us as soon as possible if you need to make any changes or need to cancel the order. Unfortunately, we may be unable to customize these details once an order has been placed.
Shipping labels All orders are shipped to the address input during the checkout process. Any less sensitive items, such as clothes or socks, are shipped in standard shipping bags. Packing Toys, collectibles, and sensitive items are all wrapped and boxed for their protection.
Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories. These items will take longer to ship as they are yet to be released or received from the manufacturer. Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. Special orders are shipped out within 5 to 10 business days. Handling In stock items are shipped out within 24 hours to 48 hours.
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